What is the size of the necklaces?
You will find a description of each necklace, with its size, as we have several designs with different sizes. All the necklaces have an adjustable chain that can be adjusted according to your style. And depending on the necklace, some have one extension and the others have another extension. For instance, the chokers are 27.7cm with an extension of 10cm, 33cm with an extension of 10cm and 38cm with an extension of 4cm. Most necklaces with pendant are 38 cm long with an extension up to 45 cm. We also have 40cm necklaces with an extension of up to 45cm. For the necklaces DARU you can choose the size of the chain you want. If you want to have a longer chain with the necklaces that have a pendant, we also offer you the option to buy a longer chain as an extra. You can find this information in the characteristics of each necklace. On the description of the product, you'll be able to find out the size of any necklace. If you want a special size for a particular necklace, please let us know and we will try to find a solution.
How can I find out my ring size?
We have a size guide that you can see here.
How do you put on the bracelets and the earrings?
Enter here and read how to put on the bracelets and earrings.
As for the earrings, is the specified price for the pair of earrings or is just one unit included in the price?
Most of our earrings include the pair. Here you have some clues to find out whether you're buying the pair or just one unit.
- Take a look at the product’s description, since all of them specify whether you're buying the pair or just one unit.
- Another clue is the product’s picture. If the product in the picture with the white background has two earrings, it means that you'll be buying the pair. However, if the picture only has one earring, it means that you'll be just buying one unit.
- And finally you can tell by the name of the product, if you see "earrings" in plural, it means you'll be buying both earrings. However, if you see "earring" in singular, it will be only one. Except for the "piercings" where you'll find the word written in singular but you'll be buying a pair of piercings.
Therefore, the price could be for the pair of earrings or for a single unit. It depends on the points listed above.
Can I order jewelry even if it is not on the website?
Currently we are not taking special orders. You can send us an e-mail with your request though, and we will do whatever we can to make it come true!
How does jewelry arrive and how many boxes will I get?
The jewelry you have ordered will arrive inside the San Saru boxes. You'll get a box for every three jewelry pieces.
Can I make the purchase by phone?
Sure! Just call us on +34 938 536 044. If we don’t answer your call because we are out of the office, don’t hesitate to write us on WhatsApp +34 644 298 331 email us to arrange a telephone call.
How can I make sure I have correctly placed my purchase order?
You just need to check whether a confirmation e-mail from San Saru has arrived to the e-mail address you specified when placing your order. If you haven't received any e-mail, please check your spam folder, since it may be there. If you are still not sure, please contact us so that we can confirm whether it was done properly or not.
How can I use the discount vouchers?
Once you click on “Checkout” in the cart, you will see a field (in the pink area at the right) labelled “Gift card or discount code”. This is where you will have to type in the code and click on “Apply.” If you are doing it from a mobile phone, once you click on "Finish order", you have to click where you see "Show order summary". Below you'll have a box where you can see "Gift card or discount code". There you will have to type in the code and click on the arrow on the right. You cannot apply two discount codes at the same time, only one is allowed.
Do you have a physical store?
Yes, we have already opened our first store, it is located in C/ de Provença, 253, 08008 Barcelona. You also have the option to visit us in our office in Mataró, if you live near our city, do not hesitate to arrange a time with us to come to see, try and buy your jewelry. Write us to our WhatsApp 644 298 331.
What does it mean when a product is “out of stock”?
It means that at that moment we have no more stock of that product and it is no longer available. If you want, you can enter your e-mail in the product to receive a notification as soon as it is available again. If the product is still shown on the website, we will have it back in stock.
There was a jewelry piece on the website that is no longer there. Will you have it again?
If a product is no longer shown on the website, it means we will not have it again. But if you really liked it, just write to us and we will do everything in our power to have it once again for you.
Can I pay cash on delivery?
We do not offer this payment method, but you can make your purchase via credit card, PayPal or bank transfer.
What payment methods do you offer?
When purchasing on the website you can pay via PayPal or credit card.
Can I pay via bank transfer?
Sure! Get in touch with us at firstname.lastname@example.org.
Do you allow returns or exchanges?
Of course! Besides, the first exchange or return in the Spanish mainland is free. For more information about returns, click here and follow the steps.
Where do you ship?
Worldwide, except Switzerland, Ukraine, Russia, north of Macedonia and Singapore.
Do you ship to the Canaries, Melilla and Ceuta?
Of course! We have not forgotten about you!
How long will my order take to arrive?
It depends on where you are ordering from and the method of shipment you choose. For shipments to Spain mainland there are two types of shipment, one that takes 3/4 days and the other one takes 24/48 hours. If your order is to the Balearic Islands, Portugal, Germany, France or Italy, the shipping time is 4/6 days. If it is to the rest of Europe it is 5/10 days. To the Canary Islands, Ceuta and Melilla it will take about 10/12 working days. And to the rest of the world, it will take about 10/15 days. You can also check all the information about the shipments here.
NOTE: All delivery times will start counting from the day after the order has been placed. Every day is counted in working days. In case the order does not meet the deadline set and indicated here, San Saru S.L. is not responsible as it will be an error of the transport company.
What is the shipping cost?
It depends on where you want us to ship your order to. To find out about the costs, check out our shipping guide.
What company are packages delivered with?
We use different transport companies. We work with Nacex, Seur, DHL, Ups and with the Post. To find out with what company we will ship your order, depending on where you live, take a look at our shipping table here.
Can I find out the status of my order?
Once the package leaves our office, you will receive an email where you will see the option "See follow-up", once you click on it, you will see a map and below you will see your "Tracking number". Click on the link that you'll find just below and you will be able to see the tracking within the transport company's website. The transport company will get in touch with you through SMS or mail, it will give you a delivery date and a contact number so that you can make any kind of consultation or specify the delivery time with them. Therefore, it is important that you enter your phone number and mail correctly when placing the order.
If you do not receive the follow-up SMS/mail once the order preparation period has passed, please contact us and we will send you your tracking number.
Shipments to the Canary Islands, Ceuta and Melilla these will not receive a shipping number. If you want to know your shipping number and see the tracking of the package, please contact us at email@example.com.
If you have any other question, do not hesitate to contact us.
SAN SARU CLUB
WHAT IS THE SAN SARU CLUB?
The San Saru Club is an exclusive points system with which you can take advantage of all your purchases at San Saru. The San Saru Family is super important to us, and we had to reward them in some way! By joining the San Saru Club, you can earn points for every purchase and redeem them for discounts on your next order. Depending on your level, you'll get more surprises!
HOW CAN I BE PART OF THE SAN SARU CLUB?
HOW DO I EARN POINTS?
For every purchase you make at San Saru while logged in, you will automatically earn points. Each €1 spent is equivalent to 1 point that you will earn in your account. You can also earn points by making actions such as following us on social networks, recommending a friend... Discover HERE everything you can get!
HOW CAN I REDEEM MY POINTS?
For every 50 points you have accumulated in your account, you will get 1€ discount on your next purchase. If you have 100 points, you will get 2€ off, and so on. At the check you, you will be able to choose how many points you want to redeem to get the discount. Remember that you must be logged in, otherwise we won't know how many points you have! The points are automatically added to your account without you having to do anything. Don't worry!
IS THERE A MAXIMUM NUMBER OF POINTS TO REDEEM?
Yes, the maximum points that can be redeemed per purchase is 600 points, that is, 12€ per purchase.
WHAT HAPPENS IF I RETURN SOMETHING?
If you return an order at San Saru, the points accumulated for that purchase will be automatically withdrawn from your account.
WHAT HAPPENS IF I RETURN A PRODUCT THAT I BOUGHT WITH MY POINTS?
Your points will be returned to your account automatically.
HOW DO THE LEVELS WORK?
The San Saru Club has three levels. The levels are created according to the amount spent on your purchases since January 2022.
The BRONZE level includes all those people who have accumulated between 0€ and 79€ in purchases since January 2022. The BRONZE level allows you to redeem points for discounts on your next purchase and you will receive gift points for your birthday.
The SILVER level includes all those people who have accumulated between 80€ and 159€ in purchases since January 2022. The SILVER level allows you to redeem points for discounts. Each point you have will be automatically multiplied by 1 ,25. You will get points for passing the level and you will receive gift points for your birthday.
The GOLD level includes all those people who have accumulated more than 160€ in purchases since January 2022. The GOLD level allows you to redeem points for discounts. Each point you have will be automatically multiplied by 2. You will get points for passing the level, you will receive gift points for your birthday and you will enter the monthly draw for a 100€ gift card to buy the jewelry that you like the most.
100€ GIFT CARD GIVEAWAY. DO I HAVE TO REDEEM THE 100€ IN ONE PURCHASE?
You can choose the amount you want to cash in the orders you want until all the money is used up.
FROM WHEN DO POINTS BEGIN TO BE ACCOUNTED FOR PURCHASE?
The San Saru Club was created in April 2022, so the purchases made since April 2022 will be taken into account, while the previous ones will not. Remember that they have an expiration date of 6 months!
DO POINTS EXPIRE?
Yes, at 6 months.
CAN I USE A DISCOUNT CODE AND REDEEM MY POINTS AT THE SAME PURCHASE?
No, you will have to use them in different purchases. Discount codes are not accumulative. In the case of automatic discounts (in very specific weeks of the year), you will not be able to redeem your points.
Do you have any more questions?