Create your pendant
Before you start creating your pendant, it's important to read all the steps below. If you have any questions, you can email us or give us a call, since you're about to create a one-of-a-kind piece that can't be changed once it's made.
First, we recommend watching this video with all the steps and tips to get your pendant just right.
What's in your pack?
Your San Saru pack comes with everything you need: the box with red wax, the marker to show us where the jump ring goes, and a card with instructions in a QR code.
STEP BY STEP
How does the wax work?
The red wax works like modeling clay. With the warmth of your hands, it softens little by little. No fire or outside heat needed, just a bit of patience.
Whatever shape you give it is exactly the shape your piece will end up with. Any mark, texture, or detail left on the wax will show up in the final result too.
Not happy with it?
You can start over from scratch! If the result isn't quite right, no problem. Just reshape the wax and start again. You can repeat this as many times as you need.
Total creative freedom
You have total creative freedom, with a few things to keep in mind:
- With your wax, you'll create a pendant for a necklace.
- Keep the wax in one single piece (you can make little balls or shapes, but everything needs to end up connected).
- Don't add any outside objects.
- You can use tools to shape your wax or add texture to it.
- You can remove wax if you want to create something smaller.
How do I mark where the jump ring goes?
Once you have the shape you like, use the marker from the pack to show us on the piece where you want the jump ring to go. That's the part your piece will hang from.
Send the wax back to us!
When it's ready, let the wax cool, take 2 photos (one of each side) on a flat surface with good light, and put it in its little box to protect it from knocks.
Then go to our fingerprint portal and enter your order number and the email, postcode or phone number you used when you bought it:
- Upload the 2 photos of your pendant and tap “Upload my photos”.
- Tap “Send request”.
- We check your photos and email you the label. You'll also find it in the portal.
- Take the parcel to your nearest drop-off point. You can stick on the printed label or show the QR code.
If a photo isn't clear enough, we'll write to you so you can retake it from the portal. You can also follow your piece's progress there at any time.
Orders from the Canary Islands: the label is already in the parcel. Stick it on and take the parcel to your nearest Correos point. There's no need to use the portal.
Once we receive the wax, our workshop will create your piece in around 20-30 working days. All shipping costs are included, and we'll email you the tracking details when it's on its way.
Any questions? Write to us at info@sansarushop.com or call us on +34 938 536 044.
Inspiration for creating your pendant
FAQS
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Can I create any shape I want?
Yes, you have total creative freedom. You can create whatever pendant you like, as long as you don't add any outside objects and you send us just one piece. You can split the wax into little balls, but the final result needs to be all connected.
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Can I press my fingerprint into the wax?
Yes, you can leave your fingerprint, since the red wax works like modeling clay. Any mark, texture, or detail left on the wax will show up in the final result too.
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What kind of piece can I create?
With this wax, you'll be creating a necklace. The marker included in your pack is for showing us on the piece where you want the jump ring of your pendant to go.
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How long does the process take?
The pack is shipped within 24 to 48 business hours. Once you've created your pendant and sent it back to us, you'll receive your piece within 20-30 business days.
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Can I buy it in a physical store?
Yes, you can buy the pack directly in our physical stores.
Once you've created the mold, you'll need to return the pack to the store where you bought it.
We'll send it to our workshop to create your piece, and once it's ready, we'll let you know so you can pick it up in store.
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Can I exchange or return it?
No, since these are personalized pieces, exchanges and returns aren't possible. Keep in mind that your piece is one of a kind and made especially for you.
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How do I return the pack?
When your pendant is ready, use the marker to show where you want the jump ring to go, let the wax cool, take 2 photos (one of each side) and put it in its little box.
Go to our fingerprint portal, upload the photos and tap “Send request”. We'll email you the label so you can take the parcel to your nearest drop-off point.
If your order is from the Canary Islands, the label is already in the parcel: take it to Correos, without using the portal.
Shipping costs are included and your piece will be ready in 20-30 working days.
