Create your fingerprint jewelry
Before you start creating your piece from the Fingerprints with a soul collection, it's important that you read all the steps we leave for you below. If you have any questions, you can email or call us, since you are about to create a unique piece of jewellery that cannot be modified.
Create the fingerprint ring step by step
Before you start engraving your fingerprint, we recommend you to watch this video with all the steps and tips so that your engravement turns out perfect.
What do you need before starting?
A candle, 2 wax molds in your chosen size and 1 size up and 1 size down molds, so you can try your perfect ring size. When you open your fingerprint-pack box, you will see that it includes a total of 4 wax molds.
VERY IMPORTANT: We send you several molds so you can practice with them and then use the one in your perfect size to make the final engravement. Before sending the wax back to us, make sure it is the correct size. You can only send us one wax mold.
STEP BY STEP:
1. Size check
Before starting, try on the rings and once you find your perfect size, we recommend using that one for your final wax engravement. You can use the other 3 rings for practicing. It’s not very complicated, but it’s better to do a few tests first. Jewelry wax is a soft and delicate material, so you will need to handle it very carefully.
2. Preparation
We have sent you a candle. The first thing to do is light it in an airstream free place.
Once the candle is lit, take one of the wax molds that you will not use for the final piece of jewelry. This will be the one you will use to practice.
3. Fingerprint engravement
Hold the wax mold by the stick so you don’t burn yourself, and bring it close to the flame to evenly heat the surface where you will engrave your fingerprint.
Do this as flat as possible, with small movements so the heat doesn’t concentrate in just one spot, and heat only the center of the ring, never the sides.
If for any reason the stick breaks, don’t worry, you can insert a paperclip or a needle into the area where the stick was so you can handle it. As long as the ring or the surface are fine, there will be no problem.
When the wax is warm, press the finger on it for a few seconds.
If you heat the wax too much, it may drip, and if you press too hard when making your fingerprint, it may overflow.
If this happens and you send us the wax like that, the ring will keep that shape.
If you don’t want the piece to have that excess edge, you need to remove it carefully so the ring maintains its round shape.
If the fingerprint doesn’t come out well or you’re not happy with the result, reheat it and repeat the process. It’s completely normal to repeat it until it looks the way you want.
4. Final mold and shipment
Once you have your final mould, throw away the spare ones and take 2 photos of the wax (one of each side) on a flat surface with good light. Put it in the San Saru pouch, inside the box, with nothing else that could knock against it.
Then go to our fingerprint portal and enter your order number and the email, postcode or phone number you used when you bought it:
- Upload the 2 photos of each piece and tap “Upload my photos”.
- Tap “Send request”. If you have more than one piece, upload the photos for all of them first so they travel together.
- We check your photos and email you the label. You'll also find it in the portal.
- Take the parcel to your nearest drop-off point. You can stick on the printed label or show the QR code.
If a photo isn't clear enough, we'll write to you so you can retake it from the portal. You can also follow your piece's progress there at any time.
Orders from the Canary Islands: the label is already in the parcel. Stick it on and take the parcel to your nearest Correos point. There's no need to use the portal.
Once we receive the wax, our workshop will create your piece in around 20-30 working days. All shipping costs are included, and we'll email you the tracking details when it's on its way.
Any questions? Write to us at info@sansarushop.com or call us on +34 938 536 044.
Step-by-step necklace or bracelet creation
Before you start engraving your fingerprint, we recommend watching this video with all the steps and tips to ensure your fingerprint turns out perfectly.
What do you need before starting?
A candle and four wax molds.
VERY IMPORTANT: We send you several molds so you can practice with them. The wax molds are exactly the same; you can practice with three and then use the fourth one to create the final piece, allowing you to engrave both sides. Before sending the wax back to us, make sure it is the correct mold. You can only send us one wax mold.
STEP BY STEP:
1. Preparation
We have sent you a candle. The first thing to do is light it in an airstream free place.
Once the candle is lit, take one of the wax molds that you will not use for the final piece of jewelry. This will be the one you will use to practice.
3. Fingerprint engravement
Hold the wax mold by the stick so you don’t burn yourself, and bring it close to the flame to evenly heat the surface where you will engrave your fingerprint. Do this as flat as possible, with small movements so the heat doesn’t concentrate in a single spot, and heat only the center of the pendant, never the sides.
If for any reason the stick breaks, don’t worry, you can insert a paperclip or a needle into the area where the stick was so you can handle it. As long as the pendant remains intact, there will be no problem.
Once the wax is warm, press the finger on it for a few seconds.
If you heat the wax too much, it may drip, and if you press too hard when making your fingerprint, it may overflow.
If this happens and you send us the wax like that, the piece will keep that shape.
If you don’t want the jewelry to have that excess edge, you need to remove it carefully so the piece maintains its shape.
If the fingerprint doesn’t come out well or you’re not happy with the result, reheat it and repeat the process. It’s completely normal to repeat it until it looks the way you want.
If you chose to add an engraving on the back of your necklace or bracelet, remember that this surface must remain completely smooth so we can engrave it properly.
3. Final mold and shipment
Once you have your final mould, throw away the spare ones and take 2 photos of the wax (one of each side) on a flat surface with good light. Put it in the San Saru pouch, inside the box, with nothing else that could knock against it.
Then go to our fingerprint portal and enter your order number and the email, postcode or phone number you used when you bought it:
- Upload the 2 photos of each piece and tap “Upload my photos”.
- Tap “Send request”. If you have more than one piece, upload the photos for all of them first so they travel together.
- We check your photos and email you the label. You'll also find it in the portal.
- Take the parcel to your nearest drop-off point. You can stick on the printed label or show the QR code.
If a photo isn't clear enough, we'll write to you so you can retake it from the portal. You can also follow your piece's progress there at any time.
Orders from the Canary Islands: the label is already in the parcel. Stick it on and take the parcel to your nearest Correos point. There's no need to use the portal.
Once we receive the wax, our workshop will create your piece in around 20-30 working days. All shipping costs are included, and we'll email you the tracking details when it's on its way.
Any questions? Write to us at info@sansarushop.com or call us on +34 938 536 044.
FAQS
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Is it possible to engrave 2 prints on the same piece of jewelry?
Yes, but you need to keep this in mind:
- If you want to create two fingerprints on different sides of the necklace or bracelet: mark the first one on one side, wait a few minutes for it to dry completely, and then repeat the process on the other side.
- If you want to create two fingerprints on the same side of the jewelry: heat only one side and mark the first fingerprint. Wait until it cools completely. Then heat the other side in the same way (being careful not to heat the first marked area) and mark the second fingerprint.
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I want two pieces of jewelry with two different prints. How many PACKS do I need?
If you want to create two jewels, one for you and one for a special someone, you must add two PACKS to your cart, ensuring you have enough wax to make the engravings correctly.
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Can animal prints be engraved?
Yes, it is possible to engrave the paws or snout of dogs and cats. We always recommend doing it from their paw pads so it’s more comfortable for them, and using the Sensitive area Silicone.
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How long does the process take?
Shipping time of the pack is 24 to 48 business hours.
Once you have taken the wax imprint and returned it to us, you will receive your jewelry within 20-30 business days. -
How should I return the pack?
Take 2 photos of your final wax (one of each side) and put it in the San Saru pouch, inside the box.
Go to our fingerprint portal, upload the photos and tap “Send request”. We'll email you the label so you can take the parcel to your nearest drop-off point.
If your order is from the Canary Islands, the label is already in the parcel: take it to Correos, without using the portal.
Shipping costs are included and your piece will be ready in 20-30 working days.
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Can I buy the pack in the physical store?
Yes, you can purchase the pack directly in our physical stores.
Once you've created the mold, you must return the pack to the same store where you bought it.
We will send it to our workshop to create your jewelry, and once it is ready, we will notify you so you can pick it up at the store.
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Can I exchange or return it?
No, personalized jewelry cannot be exchanged or returned. Please note that your piece is unique and made especially for you.
