FAQ

You'll find the exact measurements in each product description, since we have several styles in different lengths. Every necklace comes with an adjustable chain so you can set it to your liking, and the amount of adjustment varies by style. For example, our chokers come in 27.7cm with a 10cm extender, 33cm with a 10cm extender, and 38cm with a 4cm extender. Most pendant necklaces measure 38cm with an extender up to 45cm, and we also have 40cm styles with an extender up to 45cm. For necklaces like the DARU, you'll need to choose the chain length you want. If you'd like a longer chain for a pendant necklace, you can also buy an extra-long chain. You'll find this information on each necklace's product page — the description will tell you the exact measurements for that piece. If you're after a different length for a specific necklace, just let us know and we'll find a solution for you.

We have a size guide you can check out here.

Click here to read about how to wear our bracelets and hoops.

Most of our earrings come as a pair — here are a few tips to help you tell whether you're getting a pair or a single piece.

• Check the product description — it always states whether the pair or just one piece is included.
• Another clue is the product photo: if the white-background photo shows two earrings, the pair is included; if it shows only one piece, only one is included.
• Finally, you can also tell from the product name: if it says “earrings” or “piercings” in the plural, both are included. If it says “earring” or “piercing” in the singular, only one is included.

So the price always corresponds to either the pair or the single piece, depending on the points above.

We're not currently taking custom orders, but feel free to email us with your request and we'll do everything we can to make it happen.

The jewellery in your order will arrive in San Saru boxes. You'll get one box for every three pieces.

If you'd like each piece individually wrapped, simply add individual packaging to your cart.

Of course! Just give us a call on 938 536 044. If we don't pick up because we're out of the office, feel free to message us on WhatsApp at 644 298 331 or arrange a call time by email.

Just check that a confirmation email from San Saru has arrived in the inbox of the email address you used to place the order. If you don't see it in your inbox, take a look in your spam or junk folder — it may have landed there instead. If you're still not sure, get in touch with us and we'll confirm whether everything went through correctly.

Once you click “Checkout” in your cart, you'll see a box on the right-hand side (the pink section) labelled “Gift card or discount code” — that's where you enter your code and click “Apply”.

On mobile, after clicking “Checkout”, tap “Show order summary” — a box labelled “Gift card or discount code” will appear underneath, where you enter your code and tap the arrow on the right.

Only one discount code can be applied per order — codes can't be combined.

Yes — you'll find us at C/ de Provença, 253, Barcelona, and in Madrid at C/ Goya 85. You're also welcome to visit our office in Mataró: if you live nearby, just arrange a time with us so you can come by to see, try on and buy your jewellery. Message us on WhatsApp at 644 298 331.

It means we're temporarily out of stock of that item. If you'd like, you can enter your email on the product page and we'll notify you as soon as it's back in stock. If the product is still listed on the website, we will be restocking it.

If a product is no longer listed on the website, it usually means we won't be restocking it. But if you loved it, get in touch with us and we'll do everything we can to bring it back for you.

We don't offer that payment method, but you can pay by credit card, PayPal, bank transfer, Google Pay, Apple Pay, Shop Pay, Amazon Pay, Klarna or Bizum.

On our website you can pay with PayPal, credit card, Google Pay, Apple Pay, Shop Pay, Klarna, Amazon Pay or Bizum.

Yes, of course! Just get in touch with us at info@sansarushop.com.

Of course! What's more, your first exchange or return within mainland Spain is free. To find out more about returns, click here and follow the steps.

Everywhere in the world! Except Singapore and North Macedonia.

Of course! We haven't forgotten about you.

It depends on where you're ordering from and which shipping option you choose. For mainland Spain, there are two options: one taking 3–4 business days (Monday to Friday) and an express option taking 24–48 business hours. For the Balearic Islands, Portugal, Germany, France or Italy, delivery takes 2–3 business days. For the rest of Europe, it's 5–10 days. For the Canary Islands, Ceuta and Melilla, it's 10–12 business days. And for the rest of the world, it's 10–15 days. You can also check all the shipping details here.

NOTE: All delivery times start counting from the next business day after the order is placed. All days given are business days. If an order doesn't arrive within the stated timeframe, San Saru S.L. is not responsible, as this would be due to an error on the part of the carrier.

It depends on where you'd like your order shipped. For pricing details, check our shipping guide.

We work with several different couriers, and even for the same destination we may use different carriers. In general, we work with SEUR, DHL, UPS, AMAZON SHIPPING and CORREOS. To find out which courier delivers to your area, the best way is to check our shipping table here.

Once your package leaves our office, you'll receive an email with a “Track order” option. Clicking it will show you a map, and below it a “Tracking number” link — click that link to follow your shipment on the carrier's website. The carrier will also contact you by SMS or email with your delivery date and a contact number, so you can ask any questions or arrange a delivery time with them. That's why it's important to enter your phone number and email correctly when placing your order.

If you don't receive the tracking SMS or email once the order-processing time has passed, get in touch with us and we'll provide you with the tracking number.

Orders shipped to the Canary Islands, Ceuta and Melilla don't include a tracking number. If you'd like to know your shipment number and follow your package, please contact us at info@sansarushop.com

If you have any other questions, don't hesitate to get in touch with us.