FAQ
JEWELRY
What is the size of the necklaces?
In all the descriptions of each one you can find the measures of that necklace, since we have several models with different measures. All the necklaces come with an adjustable chain that you can adjust according to your taste. And depending on the necklace, has a regulation or another. For example, we have chokers and necklaces of 27,7cm with 10cm extender, 33cm with 10cm extender and 38cm with 4cm extender. Most pendant necklaces measure 38cm with extender up to 45cm. We also have 40cm with extender up to 45cm. And we have necklaces like the DARU that you will have to choose the size of chain you want. If you want to put a longer chain to the necklaces with pendant, we give you the option to buy a longer chain. You can see this information by entering inside each necklace, especially you should read the description of the product to know what size is that particular necklace. In case you want a different size for a specific necklace, let us know and we will give you a solution.
How can I know my ring size?
We have a sizing guide that you can see here.
How to put on bracelets and earrings?
Enter here and read about how to put on bracelets and earrings.
On the earrings, is the price per pair or just one earring?
In most of our earrings comes the pair, here we leave you some clues on how to know if the pair comes or not.
- Check the description of the product as it is indicated in all of them whether it comes as a pair or just one unit.
- Another clue is the product photo, if the product photo with white background has two earrings, it means that the pair comes, if on the contrary in the photo only one piece appears, it means that one comes.
- And finally you can tell by the name of the product, if it says "earrings" or "piercings" in plural, it means that both come. If it says "earring" or "piercing" in singular, it means one.
Therefore the price is always either for the pair or for the unit, depending on the points mentioned above.
Can I order any jewel even if it is not on the website?
We are currently not doing special orders, but you can email us with the request you want, and we will try to do our best to make it happen.
How do the jewels arrive and how many boxes will I receive in my order?
The jewels of your order will arrive inside the San Saru boxes. Every three jewels you will receive a box.
If you want your jewelry individually packaged, just add in your cart the individual packaging.
PURCHASE
Can I purchase by phone?
Of course! Just call us at 938 536 044. If we do not answer your call because we are out of the office, do not hesitate to write us on WhatsApp 644 298 331 or arrange a call time by mail.
How can I be sure that I have made the right purchase?
You only have to check that you have received a confirmation email from San Saru in the inbox of the email with which you made the purchase. If you have not received an email in your inbox, you can look in your spam or junk mail folder because perhaps you have received it there. If you are not sure, please contact us so that we can confirm if it has been successful or not.
How do I use discount coupons?
Once you click on "Checkout" in the cart, at all times on the right (the pink part) there is a box where it says "Gift card or discount code" and that is where you will have to enter it and click on "Use".
In the case of being from the cell phone once you click on "Finish order", you have to click where it says "Show order summary", below will be a box where it says "Gift card or discount code" and that's where you have to enter it and click on the arrow to the right.
Two discount codes cannot be applied at the same time, only one is allowed.
Do you have a physical store?
Yes, you can find us at C/ de Provença, 253, 08008 Barcelonaa, at C/ Colón, 7, 46004 Valencia or at c/ Goya, 85 in Madrid. You also have the option to visit us in our office in Mataró, if you live near our city, do not hesitate to arrange a time with us to come to see, try and buy your jewelry. Write to us on our WhatsApp 644 298 331.
What does it mean when a product is "Out of Stock" or sold out?
It means that at that moment we have no more stock of that product, and it is out of stock, if you want, inside the product you can write your email so we can send you a notification as soon as we have it back in stock. If the product is still on the web, we will bring it back.
There was a design on the website, and it is no longer there. Are you going to have it again?
If a product no longer appears on the web it means that we will not have it again, but if you really liked it, write to us and we will do our best to get it back for you.
PAYMENT
Can I pay cash on delivery?
We do not have that payment method, but you can make your purchase with credit card, PayPal, bank transfer, Google Pay, Apple Pay, Shop Pay, Amazon Pay, Klarna or Bizum.
What forms of payment are available?
Through the website you can pay via PayPal, credit card, Google Pay, Apple Pay, Shop Pay, Klarna, Amazon Pay or Bizum.
Can I pay by bank transfer?
Yes, of course! To do so, please contact us at info@sansarushop.com.
Do you do returns or exchanges?
Of course! In addition, the first exchange or return in Spain peninsula is free of charge. For more information about returns, click here and follow the steps.
SHIPMENT
Where do you ship to?
All over the world! Except Singapore and Northern Macedonia.
Do you ship to the Canary Islands, Melilla and Ceuta?
Of course! We won't forget about you.
How long will it take for my order to arrive?
It depends on where you place the order and which shipment you choose, for shipments to Spain peninsula there are two types of shipment, one that takes 3/4 working days from Monday to Friday and another in 24/48 working hours from Monday to Friday. If your order is to the Balearic Islands, Portugal, Germany, France or Italy, the shipping time is 2/3 working days. If it is to the rest of Europe it is 5/10 days. To the Canary Islands, Ceuta and Melilla 10/12 working days. And for the rest of the world it is 10/15 days. You can also consult all the info about shipments here.
NOTE: All delivery times will be counted from the next working day after the order is placed. All days are counted as working days. In case the order does not comply with the delivery time established here, San Saru S.L. is not responsible since it will be an error of the transport company.
How much does shipping cost?
It depends on where you want us to send it. For prices, please consult our shipping guide.
What company do you ship with?
We use different transport companies. And to the same destination we send with different agencies. But we work with SEUR, DHL, UPS and CORREOS. To know with which company we can send to your town, it is best to consult the table of shipments here.
Can I check the status of my order?
Once the package leaves our office, you will receive an email where you will see the option to "View tracking", once you click on it, a map will appear and below you will see that it says "Tracking number", click on the link just below, and you can see the tracking on the website of the transport company. The shipping company will also contact you via SMS or mail, it will put delivery day and your contact phone number so you can make any inquiries or arrange delivery time with them. So it is important that you enter your phone number and mail correctly when ordering.
If you do not receive your order, you will receive an email with the delivery date and your contact phone number so you can make any inquiries or arrange delivery time with them. So it is important that you enter your phone number and mail correctly when ordering.
If you do not receive the tracking SMS/mail after the order preparation time has elapsed, please contact us, and we will provide you with the tracking number.
If you do not receive the tracking SMS/mail after the order preparation time has elapsed, please contact us and we will provide you with the tracking number.
In case of shipments to the Canary Islands, Ceuta and Melilla do not receive the tracking number, if you want to know your shipping number and see the tracking of the package, please contact us at info@sansarushop.com
Any questions you have about this, please do not hesitate to contact us.
Do you have more questions?
